GENERAL INFORMATION

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ORDERING

  • "HOW CAN I PLACE AN ORDER?"

    All orders are placed exclusively through this website. Browse through the Collections page to find available options and place an order.

    BROWSE COLLECTIONS 

  • "HOW CAN I PLACE A CUSTOM ORDER?"

    Please complete and submit a Custom Order Form. This form helps with gathering all the necessary details about your request to ensure your expectations are met. Once your form is submitted, it'll be reviewed and you'll receive a message from the artisan with the next steps.

    CUSTOM ORDER INFORMATION 
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RESTOCKING & NEW DROPS

  • "(WHEN) WILL THERE BE A RESTOCK/NEW DROP?"

    Stay connected with me on social media or subscribe to my email list to be the first to know about restocks and new drops. For now, browse through the Collections page to find available products.

    BROWSE COLLECTIONS 

PAYMENTS & POLICIES

  • "WHAT PAYMENT METHODS ARE ACCEPTED?"

    AMERICAN EXPRESS

    APPLE PAY / GOOGLE PAY

    DINERS CLUB

    DISCOVER

    MASTERCARD

    PAYPAL

    SHOP PAY

    VENMO

    VISA

  • "WHAT IS THE RETURN/REFUND POLICY?"

    ALL SALES ARE FINAL.

    CUSTOM ORDER DEPOSITS ARE NONREFUNDABLE.

    Your satisfaction is important! If you are unsatisfied with your purchase or if it is damaged, please reach out through the Contact page or to bydeesoray@outlook.com and the best will be done to address your concerns and make things right.

    GET IN TOUCH 
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TIMELINE & DELIVERY

  • "WHERE ARE YOUR SHIPPING ZONES?"

    United States ONLY.

  • "WHEN SHOULD I EXPECT MY ORDER?" (READY-TO-SHIP PRODUCTS)

    Products will be delivered by your choice of either USPS Ground Advantage (2-5 business days) , Priority Mail (1-3 business days) or Priority Mail Express (next day).

  • "HOW LONG DOES IT TAKE TO COMPLETE A COMMISSION?"

    The time required to complete a commission varies based on the complexity of the request and our current workload. We'll provide an estimated timeline once we review your Custom Order Form. Visit the Custom Orders page for more information.

    CUSTOM ORDER INFORMATION 
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